The best experience I've had with any type of contractor. I decided to replace all the carpet on my stairs as well as 2 bedrooms and a hallway. I live in a townhouse with 3 levels and numerous stairs and landings including one set of floating stairs. I started the process of getting quotes and found it daunting. The few that came took measurements but then never bothered quoting at all or provided quotes that were far too expensive. I found Tom by looking up pictures of stairs online and it was obvious he had experience. He acted professionally right from the start, arriving on time providing a details quote including a timeline and provided options right on the spot including various ways the project could be done. The work was completed efficiently and on par with what was quoted. A year later, when humidity compromised one of the landings, he was there to fix it even though it had nothing to do with his workmanship. He also provided suggestions how to prevent similar suggestions from happening. He's good at what he does, he's professional and reasonably priced and stands behind his work. What else can you ask for. I would recommend him to anyone.