Customer reviews - Stairsteps

We recently had our carpeted stairs changed to wood. We sought out 4quotes and met two contractors in person. We decided to hire Tom for a couple of reasons. His quote wasn't the cheapest and it wasn't the most expensive. He came out one night and we discussed the process step by step. We received a detailed quote and we were able to make some changes to improve the look during the process. It is easy to do this when each component of the job is priced out. The process took under two weeks and it is easy to see why it is not a quick job. Every step was carried out to perfection and the final product is fantastic. We have referred Tom to a number of friends already. He is honest, hard working and reliable. His deposit was for materials only and we paid as parts of the job were completed. Did we check references? (No..gasp) we hired Tom based on a handshake and a gut feeling. This was the first time we hired a contractor and it was a great experience. I wouldn't hesitate to hire Tom again, have him work in the house when we aren't there and recommend him. He also came back after the fact for a touch up... No questions asked!
Date of Posting: 29 May 2015
Posted By: Kevin L
My Wife and I recently had our Carpeted stairs replaced by Hardwood stairs, and also had our railing refurbished as well as new Posts and Spindles put in. We also took all the carpeting out from our upstairs Landing and had it replaced by Hardwood flooring.
When Tom came by originally to do our quote I knew that he was going to be the man for the job. He is very personable and easy to get along with and takes the time to do things properly. He gave us a great quote and provided us with a timeline on when it would be finished and how long each process would take.
Once the work began he showed up every day when he said he would and provided us with a daily progress report on what got completed.
The quality of Tom's work is exceptional and will take the time to do things right even if it means working longer days which he did quite a bit in order to finish the job in a timely manner. We also left him alone in our home each day when he was working as my Wife and I both work and had no issues whatsoever, Tom is a very trustworthy and reliable guy.
When it was all said and done Tom literally transformed the entry, stairs and upstairs of our house. I honestly cant believe the difference it has made. Both my Wife and I are extremely happy with the outcome and we have zero complaints. He followed his timeline perfectly and had the job done when he said he would and there were no hidden costs at all which was great. Tom is an extremely dedicated and Hard worker and wont stop until the customer is happy.
Date of Posting: 08 December 2014
Posted By: Marty Mitchell
Right from the get go, I knew Tom was a consummate professional who knew his onions. He was meticulous in his approach: he measured every inch of my stairs; talked about materials and went away to do his maths. Sent me a weblink to access his quote, which was detailed without hidden surprises. Once work started, Tom took his time to do a really fantastic job: he went over and beyond in delivering on the job including painting of my wall. Tom cleaned up after each day at work and was simply a joy doing his work.
Tom's price is comparable to the average going rate, but he delivers much more than he promises. He is a great guy to be around and would keep you going with the tales of his travels around the world. Tom is the guy to go to for stairs!
Date of Posting: 20 September 2014
Posted By: Michael
Last week Tom replaced my carpeted stairs with Harwood stairs. The job was done in a flawless manner with ultimate professionalism. Tom is really trustworthy guy, and he really delivered to me, what he promised to me before the job started. He is very detail oriented and punctual person. I am extremely satisfied with the service given to me in a very reasonable price. Tom, thank you for and two thumbs up!!!
Date of Posting: 13 May 2014
Posted By: Raza

Are you looking for a reliable and very professional Hardwood or Stairs Installer? Tom is the guy.

We started working on our hardwood flooring with help of our friend. But very soon we realized that putting the flooring our-selves, even with all the tools, will not be easy. There were too many complicated cuts required to put the flooring on our complete first floor. I found Tom online and read the reviews on his website. It was a risk that we took to have someone we do not know do the work but believe us, it was totally worth it.

Tom was really professional. He took care of every single piece of hardwood that he placed on the floor. He started every day on exactly the time he promised. He did not go for any quick fix/solutions wherever needed. He spent enough time to get the best solution in place. He doesn’t mind at all doing extra stuff, that others will never bother doing. He did install our baseboards after installing the hardwood and even did cocking of the baseboards to hide the nail marks. Our friends who came and saw the finished floor, were so impressed by his work that they have decided to get their floors done from him as well. I am looking forward to get my stairs done from him as well, in march.

I will highly recommend Tom for hardwood flooring and stairs projects.

Thank you, Tom!

Date of Posting: 07 January 2014
Posted By: Harnit

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