Customer reviews - Stairsteps

Found Stair Steps while searching the internet for my stair project. Reading "ABOUT" Tom prompted me to contact him as he shares the same values as me. Customer reviews were impressive which convinced me that Tom is the man for the job. What really was impressive is that all staining is done offsite which meant no waiting for the steps to dry between staining. Also very impressive is that Tom got back to me promptly by phone and email as well as keeping me informed.... something other companies failed at.
Tom and his crew removed and replaced the carpeting with hardwood on 2 sets of stairs at a very reasonable price. He made suggestions of replacing the posts and spindles for an updated look which I appreciated and was glad that I took his advice. He also saved me some money by keeping the existing banister and stringers matching the stain perfectly. The finished project looks truly amazing.
Tom is very honest, very knowledgeable and takes great pride in his work. He was not happy until I was happy. He did go above and beyond with extras when a few things needed to be touched up. You will not be disappointed if you hire Tom.
Thank you Tom and crew for my beautiful stairs.
Date of Posting: 14 November 2016
Posted By: Linda Baird
I decided to request a quote from Stairsteps after reading all the positive reviews on the StariSteps website. Could it be true? Does such a company actual still exist in todays world? You bet! To anyone who is looking to hire a professional company StairSteps truly delivers with no stress to you the customer. I recently had an emergency situation at home and contacted StairSteps to see if they could complete a railing & hardwood floor project within a tight schedule. Tom and his team went above an beyond to ensure the deadline was met with diligence and perfection.Tom is true to his word and kept his promise which is a quality that is very rare these days.Thanks again StairSteps Team. Highly recommended!:)
Date of Posting: 10 November 2016
Posted By: Demetra
Mississauga Ontario
Tom and his team did a great job in my house. Tom listens to our requests. I have had him doing several works at my previous and current places and I have always been satisfied by the quality and value. Highly recommended. By the way, we even become friends beyond business relationship.
Date of Posting: 23 September 2016
Posted By: Fransisca Prastuti
City Center - Mississauga
Tom and his crew at StairSteps recently completed our stairs, and we couldn't be any happier. We needed our carpeted stairs to be refinished to hardwood stairs and my wife called a couple of contractors to get an idea of cost.  Tom came to the house to get a better idea of what was required and was able to give us a detailed explanation of what the process was, and by the time he left that evening, I knew he was the one for the job.  The following day, he provided us with a detailed quote that explained all the work being done and the cost.   Once we paid the deposit to get the work started, a couple of weeks later the job was done.  They went the extra mile to make sure the existing railing went back into place properly and that the colour and finish matched the existing oak finish.  The guys even  made sure everything was cleaned up nicely before they left.  During the entire process, Tom was always communicating with us so we knew when and what was going to happen next.  The completed stairs now look amazing.  If any of my friends or family were looking to have their stairs done, I  would definitely recommend they call Tom.  
Date of Posting: 20 July 2016
Posted By: Tony Falcone
Tom was referred to me by my sister-in-law and I am so glad because he did an amazing job! Tom and his team replaced the carpet on my stairs with hardwood and it looks beautiful. I was surprised when Tom said my stairs would be finished by Wednesday - they were finished - where today do you get service like that. He is very professional, honest, very clean, efficient, very reliable, great quality work and easy to contact. Tom only asked for a deposit for materials and I only had to pay in full at the end of the job. I totally trusted him to work in our home when nobody was home. Tom was a pleasure to work with & I would refer him to anyone. Thank you for the outstanding job you did!
Date of Posting: 22 June 2016
Posted By: Eve

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