Customer reviews - Stairsteps

Tom and his team did a great job in my house. Tom listens to our requests. I have had him doing several works at my previous and current places and I have always been satisfied by the quality and value. Highly recommended. By the way, we even become friends beyond business relationship.
 
Posted By: Fransisca Prastuti
City Center - Mississauga
Tom and his crew at StairSteps recently completed our stairs, and we couldn't be any happier. We needed our carpeted stairs to be refinished to hardwood stairs and my wife called a couple of contractors to get an idea of cost.  Tom came to the house to get a better idea of what was required and was able to give us a detailed explanation of what the process was, and by the time he left that evening, I knew he was the one for the job.  The following day, he provided us with a detailed quote that explained all the work being done and the cost.   Once we paid the deposit to get the work started, a couple of weeks later the job was done.  They went the extra mile to make sure the existing railing went back into place properly and that the colour and finish matched the existing oak finish.  The guys even  made sure everything was cleaned up nicely before they left.  During the entire process, Tom was always communicating with us so we knew when and what was going to happen next.  The completed stairs now look amazing.  If any of my friends or family were looking to have their stairs done, I  would definitely recommend they call Tom.  
 
Posted By: Tony Falcone
Oakville
Tom was referred to me by my sister-in-law and I am so glad because he did an amazing job! Tom and his team replaced the carpet on my stairs with hardwood and it looks beautiful. I was surprised when Tom said my stairs would be finished by Wednesday - they were finished - where today do you get service like that. He is very professional, honest, very clean, efficient, very reliable, great quality work and easy to contact. Tom only asked for a deposit for materials and I only had to pay in full at the end of the job. I totally trusted him to work in our home when nobody was home. Tom was a pleasure to work with & I would refer him to anyone. Thank you for the outstanding job you did!
 
Posted By: Eve
Brampton
We recently had our carpeted stairs changed to wood. We sought out 4quotes and met two contractors in person. We decided to hire Tom for a couple of reasons. His quote wasn't the cheapest and it wasn't the most expensive. He came out one night and we discussed the process step by step. We received a detailed quote and we were able to make some changes to improve the look during the process. It is easy to do this when each component of the job is priced out. The process took under two weeks and it is easy to see why it is not a quick job. Every step was carried out to perfection and the final product is fantastic. We have referred Tom to a number of friends already. He is honest, hard working and reliable. His deposit was for materials only and we paid as parts of the job were completed. Did we check references? (No..gasp) we hired Tom based on a handshake and a gut feeling. This was the first time we hired a contractor and it was a great experience. I wouldn't hesitate to hire Tom again, have him work in the house when we aren't there and recommend him. He also came back after the fact for a touch up... No questions asked!
 
Posted By: Kevin L
Oakville
My Wife and I recently had our Carpeted stairs replaced by Hardwood stairs, and also had our railing refurbished as well as new Posts and Spindles put in. We also took all the carpeting out from our upstairs Landing and had it replaced by Hardwood flooring.
When Tom came by originally to do our quote I knew that he was going to be the man for the job. He is very personable and easy to get along with and takes the time to do things properly. He gave us a great quote and provided us with a timeline on when it would be finished and how long each process would take.
Once the work began he showed up every day when he said he would and provided us with a daily progress report on what got completed.
The quality of Tom's work is exceptional and will take the time to do things right even if it means working longer days which he did quite a bit in order to finish the job in a timely manner. We also left him alone in our home each day when he was working as my Wife and I both work and had no issues whatsoever, Tom is a very trustworthy and reliable guy.
When it was all said and done Tom literally transformed the entry, stairs and upstairs of our house. I honestly cant believe the difference it has made. Both my Wife and I are extremely happy with the outcome and we have zero complaints. He followed his timeline perfectly and had the job done when he said he would and there were no hidden costs at all which was great. Tom is an extremely dedicated and Hard worker and wont stop until the customer is happy.
 
Posted By: Marty Mitchell

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